Payment Methods

Last updated: September 17, 2026

This Payment Methods Policy explains how payments are accepted and processed for purchases made through Elvoroof at https://elvoroof.com/.

1. Accepted Payment Methods

Elvoroof accepts the payment methods displayed as available during secure checkout.

Depending on the customer's country, currency, device, order value, and payment-provider eligibility, available payment methods may include:

• Visa;
• Mastercard;
• American Express;
• Discover;
• Apple Pay;
• Google Pay;
• Shop Pay; and
• Other payment methods made available through Shopify or authorized payment providers.

The availability of a particular payment method is not guaranteed for every country, customer, device, or order.

A payment method is available only when it is displayed and can be selected during checkout.

Payment logos displayed elsewhere on the website indicate payment methods that may be supported but do not guarantee that every payment method will be available for every transaction.

2. Prices, Currency, and Order Total

Before submitting an order, customers can review:

• The selected products and quantities;
• Product prices;
• Billing and shipping information;
• The currency displayed during checkout;
• Applicable discounts or promotional codes;
• Applicable taxes;
• Shipping or delivery charges; and
• The final amount payable.

The final currency and total amount displayed during checkout are the amounts submitted for payment.

Any applicable taxes or mandatory charges that can reasonably be calculated in advance will be displayed or disclosed during checkout as required by applicable law.

Any shipping charges applicable to an order will be displayed before the customer submits the order.

Elvoroof does not intentionally add undisclosed payment-processing, service, handling, delivery, logistics, or carrier charges after an order has been submitted.

Customers may remain responsible for customs duties, import taxes, brokerage fees, or other government-imposed destination charges where applicable and where those charges are not collected during checkout.

Additional information about shipping and potential destination charges is provided in our Shipping Policy.

3. Secure Payment Processing

Payments are processed through Shopify and authorized payment service providers.

Elvoroof does not ordinarily receive or store customers' complete payment-card numbers, card security codes, or online-banking credentials.

Payment information is transmitted through secure checkout technology to the applicable payment provider for authorization and processing.

Customers should never send the following information to Elvoroof by email, telephone, contact form, social media, or another unsecured communication method:

• Complete payment-card numbers;
• Card security codes;
• Online-banking passwords;
• Payment-account passwords; or
• Other sensitive payment credentials.

Elvoroof may receive limited payment-related information necessary to process and manage an order, which may include:

• Payment method type;
• Payment status;
• Transaction or order identifier;
• Billing information;
• Limited payment-provider information; and
• Fraud-screening or transaction-verification results.

Payment information is handled in accordance with our Privacy Policy and applicable law.

4. Payment Authorization and Order Acceptance

When an order is submitted, the selected payment method may be authorized or charged by the applicable payment provider.

Payment must generally be successfully authorized before order fulfillment can begin.

Payment authorization does not necessarily mean that an order has been accepted.

An automated order confirmation confirms that we received the order but does not necessarily constitute final acceptance of the order.

Order acceptance is governed by our Terms of Service and generally occurs when Elvoroof confirms fulfillment or shipment.

Before fulfillment begins, an order may be subject to:

• Payment authorization;
• Product availability confirmation;
• Billing or shipping address verification;
• Fraud-prevention screening; and
• Other reasonable order-verification procedures.

If we cannot accept an order after payment has been captured, any amount due for the cancelled order or product will be refunded to the original payment method, subject to applicable law and payment-provider procedures.

5. Pending Payment Authorizations

A temporary or pending authorization may appear on a customer's bank or payment account after an order attempt.

A pending authorization is not necessarily a completed charge.

A bank or payment provider may temporarily reserve funds while verifying or processing a transaction.

If an order is not completed, accepted, or fulfilled, the customer's bank or payment provider determines when the pending authorization is released.

Elvoroof cannot directly control the time required by an independent bank, card issuer, or payment provider to release a pending authorization.

If a pending authorization remains longer than expected, customers should contact their bank or payment provider for additional information.

6. Declined or Failed Payments

A payment may be declined or fail for various reasons, including:

• Incorrect card or billing information;
• Insufficient available funds;
• Expired payment method;
• Bank or card-issuer restrictions;
• Payment-provider security checks;
• Currency or location restrictions;
• Suspected unauthorized activity;
• Incorrect billing address;
• Payment-provider technical issues; or
• Other reasons determined by the customer's bank or payment provider.

If a payment is declined, customers may:

• Confirm that the payment information is correct;
• Confirm that the billing address matches the information held by the payment provider;
• Try another payment method displayed during checkout; or
• Contact their bank or payment provider for assistance.

Elvoroof does not control payment approval or rejection decisions made by independent banks, card issuers, or payment providers.

Customers should avoid repeatedly submitting a payment if their bank or payment provider indicates that the transaction is pending.

7. Payment Verification and Fraud Prevention

Elvoroof and its payment providers may review orders before fulfillment to help prevent unauthorized transactions, identity theft, payment fraud, and other unlawful or suspicious activity.

Where reasonably necessary, we may request non-sensitive information to verify:

• Purchaser or account information;
• Billing information;
• Shipping information;
• Order details; or
• Authorization to use the selected payment method.

We will not request a complete payment-card number, card security code, online-banking password, or payment-account password by email or telephone.

Elvoroof may place an order on hold, decline an order, or cancel an order where:

• Payment cannot be verified;
• The transaction appears fraudulent or unauthorized;
• Required order information is incomplete or materially inconsistent;
• The payment provider declines the transaction;
• The transaction presents a material security risk; or
• The order materially violates our Terms of Service.

If a payment has already been captured and the order is subsequently cancelled, any refund due will generally be returned to the original payment method.

8. Currency Conversion and Provider Charges

The transaction currency will be displayed during checkout before the customer submits the order.

If a customer's bank account, credit card, or payment account uses a different currency, the customer's bank, card issuer, or payment provider may apply:

• A currency-conversion rate;
• A foreign-transaction fee;
• An international transaction fee; or
• Another provider-imposed charge.

These charges are determined by the customer's bank or payment provider and are not controlled by Elvoroof.

Customers should contact their bank, card issuer, or payment provider for information regarding exchange rates and additional transaction fees.

9. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Elvoroof normally processes approved refunds within 10 business days after the refund has been approved, unless a different period is required by applicable law or stated in our Return and Refund Policy.

Once a refund has been processed by Elvoroof, the customer's bank, card issuer, or payment provider may require additional time before the refunded amount appears in the customer's account.

The time required for a refund to appear may vary depending on the payment method and financial institution.

We generally cannot issue a refund to a different card, bank account, or payment method from the one originally used for the transaction.

If the original payment method is no longer available, customers should contact Elvoroof and the applicable payment provider for assistance.

Return eligibility, return shipping responsibility, inspection procedures, refund eligibility, and other refund requirements are described in our Return and Refund Policy.

Nothing in this section limits any refund or consumer rights required by applicable law.

10. Duplicate or Unrecognized Charges

If a customer believes that a payment has been duplicated or does not recognize a transaction associated with Elvoroof, the customer should:

• Review the order-confirmation email;
• Check whether another authorized household member placed the order;
• Confirm whether the transaction is still pending;
• Check the transaction date and amount; and
• Contact Elvoroof with the relevant order information.

Customers should also contact their bank, card issuer, or payment provider promptly if they believe that their payment method has been used without authorization.

For security reasons, customers should not include complete payment-card numbers or card security codes when contacting Elvoroof.

11. Payment Security

Elvoroof takes reasonable measures to protect payment-related information handled through our Services.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the security of their account credentials and for notifying us promptly if they believe their account or payment information has been compromised.

We will not knowingly request sensitive payment credentials such as complete card numbers, security codes, or online-banking passwords through ordinary customer-service communications.

12. Payment Questions

For questions regarding an order, payment, pending authorization, payment failure, charge, or refund, please contact us using the information below:

Trade Name: Elvoroof
Email: support@elvoroof.com
Phone: +1 218-224-3346
Business Address: 34382 Co Hwy 38, Laporte, MN 56461, USA
Website: https://elvoroof.com/

When contacting us about a payment or order, please provide, where available:

• Your full name;
• Your order number;
• The email address used during checkout;
• The date of the transaction;
• The transaction amount; and
• A description of the payment issue.

For your security, do not send complete card numbers, card security codes, passwords, online-banking credentials, or other sensitive payment credentials by email, telephone, or contact form.