Contact Information

Last updated: September 17, 2026

Elvoroof is the seller responsible for orders placed through https://elvoroof.com/.

Customers may contact us for assistance with products, orders, payments, shipping, tracking, returns, refunds, privacy requests, complaints, or other store-related inquiries.

1. Customer Support Details

Trade Name: Elvoroof
Email: support@elvoroof.com
Phone: +1 218-224-3346
Website: https://elvoroof.com/

2. Business Address

Elvoroof
34382 Co Hwy 38
Laporte, MN 56461
USA

This is Elvoroof's published business contact address and may be used for general written correspondence.

This address is not automatically a return address. The appropriate return destination may depend on the product, fulfillment location, and reason for return.

Customers should contact us and obtain the applicable return instructions before mailing a product.

Please do not send a return to this address unless Elvoroof specifically confirms in writing that it is the correct return destination for your order.

3. Contacting Customer Support

For faster assistance, please include:

• Your full name;
• Your order number, if applicable;
• The email address used during checkout;
• A clear description of your question or issue; and
• Relevant photographs or video if a product arrived damaged, defective, materially misdescribed, or incorrect.

For your security, please do not provide:

• Complete payment-card numbers;
• Card security codes;
• Online-banking passwords;
• Payment-account passwords; or
• Other sensitive payment credentials.

4. Order and Shipping Inquiries

Orders are generally processed within 1–3 business days after payment authorization and order confirmation.

Estimated delivery times may vary depending on the destination, carrier, product availability, customs processing, weather, holidays, and other circumstances.

Where tracking information is available, it will generally be provided by email after the order has been dispatched.

Carrier tracking information may take some time to appear after an order has been shipped.

When contacting us about shipping or delivery, please include your order number and any available tracking number.

Complete shipping information, including applicable delivery terms and estimated delivery times, is provided in our Shipping Policy.

5. Returns and Refunds

Eligible return requests may be submitted in accordance with the conditions and time limits described in our Return and Refund Policy.

Before sending a product back, please contact support@elvoroof.com to obtain the applicable return address and return instructions.

Products sent without the applicable return instructions may experience processing delays.

This requirement does not limit any mandatory cancellation, return, refund, warranty, or consumer rights available under applicable law.

Return shipping responsibility depends on the reason for the return:

• Elvoroof may cover approved return shipping costs for verified products that are damaged, defective, materially misdescribed, or different from the product ordered.
• Customers may be responsible for return shipping costs for preference-based returns, including change of mind, fit, size, or color, except where applicable law requires otherwise.

Approved refunds are generally returned to the original payment method used for the purchase.

Elvoroof normally processes approved refunds within 10 business days, unless a shorter or different period is required by applicable law or stated in our Return and Refund Policy.

Complete eligibility requirements, exclusions, return instructions, and refund procedures are provided in our Return and Refund Policy.

6. Privacy Requests

For requests involving access to, correction of, deletion of, or another applicable right concerning personal information, please email:support@elvoroof.com
Please use “Privacy Request” as the subject line.

Please describe your request and provide enough information for us to identify the relevant records.

We may request information reasonably necessary to verify your identity or authority before responding to a privacy request.

For your security, do not include complete payment-card information, passwords, or other unnecessary sensitive credentials.

Additional information about how Elvoroof collects, uses, retains, and discloses personal information is provided in our Privacy Policy.

7. Payment Inquiries

For questions concerning a payment, pending authorization, charge, declined transaction, or refund, please include:

• Your full name;
• Your order number, if available;
• The email address used during checkout;
• The transaction date and amount; and
• A description of the issue.

For security reasons, do not send complete card numbers, card security codes, passwords, or payment-account credentials.

Available payment methods are displayed during checkout and may vary depending on location, currency, device, order value, and payment-provider eligibility.

Additional information about payment processing is provided in our Payment Methods Policy.

8. Customer Inquiries

Customer inquiries are generally monitored during normal business days.

Response times may be longer during weekends, holidays, promotional periods, product launches, or periods of unusually high inquiry volume.

When contacting us about an existing order, please send one complete message containing your order number, contact information, and a clear description of the issue whenever possible.

This helps us identify your order and provide assistance efficiently.

9. Platform Information

Elvoroof operates its online store using Shopify.

Shopify provides ecommerce, hosting, account, checkout, and related technology used to operate the online store.

Elvoroof—not Shopify—is responsible for:

• Products offered through the website;
• Product descriptions and pricing;
• Order processing and acceptance;
• Order fulfillment;
• Shipping and delivery assistance;
• Customer service;
• Returns and replacements; and
• Refunds relating to purchases made through our store.

Shopify and other third-party service providers may independently process certain information as necessary to provide their services, subject to their applicable terms and privacy policies.

10. Complaints and Other Inquiries

If you have a complaint or concern regarding an order, product, payment, delivery, return, refund, or other aspect of our Services, please contact us using the information provided below.

Email: support@elvoroof.com
Phone: +1 218-224-3346

Please include your order number and relevant supporting information where applicable.

We will make reasonable efforts to review and respond to customer concerns in a timely manner.

Nothing in this section limits any rights or remedies available to you under applicable law.

11. Changes to Contact Information

Elvoroof may update its contact information when necessary.

The most current contact details will be published on this page.

If our email address, telephone number, business address, or other contact information changes, we may also update relevant pages and customer-facing business information where appropriate.

Customers should use the most recent contact information displayed on this page when contacting Elvoroof.

12. Contact Information

For general questions, order assistance, payment inquiries, shipping questions, returns, refunds, privacy requests, or other customer-service matters:

Trade Name: Elvoroof
Email: support@elvoroof.com
Phone: +1 218-224-3346
Address: 34382 Co Hwy 38, Laporte, MN 56461, USA
Website: https://elvoroof.com/

When contacting us regarding an existing order, please include your full name, order number, and the email address used during checkout.